Privacy notice

Epsom Fire Services decides how and why personal information collected through this site is used, which makes us the controller for data protection purposes. We don't have a registered address or an ICO registration number on file to share here, so the best way to reach us about this notice, or about anything you've sent us, is through the contact page.

When you use the enquiry form, delivered by Basin (usebasin.com), we ask for your name, email address, phone number, and the postcode or address of the property in question, along with a description of the problem you're facing. You can attach photographs if that helps explain things. Please do not send photographs that show people. If one does, we delete the photograph. Anything you send us afterwards, by reply or otherwise, becomes part of the same record. The network that carries this site also keeps ordinary technical logs, things like your IP address and browser, as a normal part of serving web pages.

To answer your enquiry and pass it to one specialist covering your area, which is what you ask us to do when you send it. Our legitimate interest is in answering the people who contact us and in running the enquiry service, for which the specialist pays us. We have assessed that this does not override your interests, because you have asked us to pass your enquiry on and you can take your enquiry elsewhere at any time. We also use what you tell us to keep a record of the enquiry, to help keep this site and its systems secure, and, where the law requires it, to meet a legal obligation. Your enquiry, with the details you gave, is passed to one specialist firm covering the area you told us about, so that they can contact you about it. They use it only to answer your enquiry and to arrange any visit or work you agree with them, and from that point they are responsible for how they handle it. We do not pass your details to anyone else for their own use. We don't use your information for marketing, we don't profile you, we don't make automated decisions about you, and we don't sell what you send us.

Passing your enquiry on and keeping this site running involves a small number of other organisations working on our behalf. Basin delivers the enquiry form; Bunny serves the pages; Namecheap provides our email; and Google supplies the typefaces the pages are set in, so your browser requests those files from Google. Each of them handles it only to do that job for us. We would also give information to a regulator, the police or a court where the law required it, and to nobody else.

Depending on how this site and its hosting are arranged, information you send us may be stored or processed outside the UK. The network that serves the pages holds its technical logs in the United Kingdom, the European Union and the United States. The form service operates from the United States and is certified under the UK Extension to the EU-US Data Privacy Framework.

We keep an enquiry for twelve months from the last contact about it, so that we can answer a later question about what was said and who it went to. After that it is deleted from the form service and from our email, and any backup copy is overwritten on the provider's normal cycle. You can ask us to delete it sooner at any time. The network that serves the pages keeps its technical logs for no more than 3 days.

We serve this site, including the enquiry form, over an encrypted connection, so what you send us is protected in transit. Once it arrives, access is limited to the people who need it to deal with your enquiry.

You have the right to ask what personal information we hold about you and to receive a copy; to have it corrected; to have it deleted; to restrict how we use it; to object to our using it; and to receive what you gave us in a form you can take elsewhere. Ask through the contact page and we answer within one month, without charge; we may ask you to confirm who you are. If you are unhappy with how we have handled your information you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113, though we would rather you told us first. If you complain to us about how we have handled your personal information, we acknowledge it within 30 days and reply as soon as we can.

This site is written for adults dealing with a fire risk problem on a property they own, manage or are otherwise responsible for. If we realise an enquiry has come from someone under eighteen, we'll delete it rather than act on it.

This site doesn't plant any cookies of its own, and we don't run analytics or advertising trackers on it. The pages you see are delivered as they are, without anything following you around afterwards.

We may update this notice if the way we handle information changes, or simply to make it clearer. Whatever version is published on this page is the one that applies.